FAQs
Residential Roofing
Commercial Roofing
Gutter
Siding
Skylight
Windows
Storm Damage
Emergency Tarping
Maintenance Program
Warranty
Residential Roofing
How do I know if I need a new roof?
There are many things we look at, but the main one is the age of the roof. If your home’s roof is 20 years or older, it will probably need to be replaced. If you have been in a recent weather event, it is imperative you get your roof inspected for any damage. An annual inspection will ensure you will get the most life out of your roof.
Repair or replace my roof?
Our 25-point inspection will clearly identify all the issues, big and small, that you may have to consider to determine whether you need a simple repair or maintenance issue, or for a complete replacement of your roof. The NRCA (National Roofing Contractors Association) recommends a homeowner conducts a roof inspection twice a year on their roof.
Before I get a new roof, what is the best underlayment for me to use to avoid any future leaks?
We use an ice and water shield over the entire roof. This ice and water shield is made of polyethylene and rubberized asphalt. Ice and water shields prevent water that could slip under the shingles and can prevent water from damaging your interior ceilings and walls. MDR also uses metal flashings on the valleys of your roof as well.
My roof has black stains, what does it mean?
Stains on roofs have a variety of causes. Often the unsightly streaks are algae growing on or even under your shingles. Prevention is important and our SuperHero trained exterior inspectors will be able to give you a diagnosis and offer solutions to avoid further damage. To stop the algae, we can mount zinc or copper strips near your roof’s ridge. Every time it rains, the water can wash over those strips releasing the ions from the metal and this will inhibit algae from continuing to grow. If you have this problem and it is time for a new roof, we can recommend algae-resistant shingles with warranties.
I have shingles on one side of my house which are hanging over the gutters, is it normal?
It sounds like the installation may have been incorrect. Shingles should only extend past the drip edge of the roof by about ½ to ¾ inch. We can diagnose this during inspection and repair this for you.
I need to re-roof but the roof has two or more layers of shingles on it already. Do I have to have them taken off?
Yes you need to take all layers of shingles off before installing a new roofing system. We need to see what is under those layers to ensure a safe foundation for your new roof and you don’t need any additional weight. Removing them will also assure it looks better and cleaner, and will last longer. Many warranties will not cover more than one layer.
How long will it take to install a new roof?
Mighty Dog Says: Depending on the size of your roof and the repairs we need to make under the roof, typically most roofs can be completed within 1-2 days.
My roof is leaking, does this mean I need it replaced? Yikes!
Not necessarily; sometimes our crews can simply repair where it is leaking. The only way to know for sure is to have a complete Mighty 25 point inspection. Don't wait though! Additional damage and trouble from things like mold can add up quickly.
How often should I have my roof inspected?
The NRCA (National Roofing Contractors Association) recommends checking your roof twice a year. Our Mighty Watchdog Maintenance Program gives you peace of mind with an annual 25 point inspection.
How will you protect my landscaping, my kids, and my animals?
Our Mighty Catchall system is (our proprietary solution for protecting your property and family. It’s a (plastic liner we affix to the entire work area radius?) installed prior to any work on your property to catch any debris and nails from the tear off. Then our sales team will go over your property with a magnetic tool to pick up any lingering nails. This will assure your lawn will look the same before, during and after our work.
Communication is important, how do I know what is going on with my project?
Part of our core values is exceptional communication. You will have a team who will be constantly communicating with you throughout your project. You will receive notifications every step of the way!
What safety precautions do you have in place?
The installation of roofs is probably one of the most dangerous jobs in the construction industry and we take it very seriously. This is supervised by our trained team throughout the project. If you have questions or concerns at any time please contact your sales team for a quick response.
Do I need to pull my own permits?
As soon as an agreement is signed, we start the process of applying for permits within your community. We will also keep those in your customer vault.
Will you provide me with warranties?
There are 2 different types of warranties our sales associate will share with you. One is our MDR 5-Year Workmanship Plus Warranty and the other will be your manufacturer’s warranty.
What if the weather forecast isn’t ideal on the day the work is scheduled? What is your process?
We take safety very seriously for our customers and our crews installing your roof. We look at weather reports throughout the day to ensure the correct conditions are present to support the safety of our crew and the success of your project. If the winds are too high, or there is rain in the forecast, we will call to discuss the safety issues with you and possibly adjust the schedule.
Who is putting on my roof and will it be supervised for quality?
We hire installation crews who are trained, insured, and licensed to complete your project.
Will you provide me with warranties?
There are 2 different types of warranties our sales associate will share with you. One is our MDR 5-Year Workmanship Plus Warranty and the other will be your manufacturer’s warranty.
Do you have the proper licensing and certification needed ? Insurance and workmans comp?
You have the right to a reputable, trustworthy and licensed company who will be here for your home’s needs, not just today but well past tomorrow. Our MDR sales team will show you proof of licensing and substantial insurance coverage to protect you and your family, our employees, company, equipment, and vehicles at your initial meeting.
How are the materials delivered?
We will be contacting you with the delivery information prior to any materials drop-off. Each of our distributors gives us a window of time they will deliver and will have the proper instructions as to where you would like the materials placed.
How are you tearing the roof off? Will there be a dumpster to catch debris?
Besides the Mighty Catchall to protect your property, we will also have a dumpster there to properly dispose of all the debris taken from your roof. At your initial meeting, we will talk about your wishes for placement of the dumpster.
Who will I be able to contact the day of my project?
We will provide you with the contact information for a team of professionals who will be able to help you. Your sales team is only a call or text away. You will be communicated with prior to our arrival, but you should look forward to seeing your sales representative prior to any work being done, and throughout the day to supervise the project.
Do I need to prepare anything before they install my roof?
We provide you with a Top 10 list of things to prepare before your roof installation. You can also find them on our website.
What are snow guards? Do I need them?
Snow guards are installed near the eaves to effectively hold ice and snow in place until it melts. Our MDR inspection consultation will give you the options you will need for your particular property.
I have green moss growing on my roof should I worry?
Moss holds moisture against shingles, shortening their effective lifespan. It also catches debris—twigs, leaves, dirt—which makes the moisture problem worse. If you see shingles with surface cracks, small blisters, curled-up edges, or areas where the surface granules have worn off, you probably need new roofing. An easy way to get to get rid of the moss and prevent it from returning, install zinc or copper strips near the roof ridge, above the areas where moss tends to grow. Rain washing over the strips will leach out metal ions and send them down the roof, preventing new moss from taking hold. Ask your Mighty Dog representative to show you how we can help install this for you. Also, trim any overhanging tree branches as much as you can. Moss thrives in the shade trees provide and the debris they drop.
Do I need to worry about icicles on my roof in the winter?
They are pretty to look at sometimes, but let's leave it for the Christmas tree. Icicles actually represent a problem known as ice dams, which form when snow melts and refreezes before it can leave your roof and gutters. The ice dam can then force water under the shingles causing leaks. Our MDR inspector will speak with you about this at your Inspection and give you options to avoid this problem.
I have a gravel asphalt roof, what maintenance do I need to avoid issues?
Mighty Dog Says: Proper installation is important and annual maintenance inspections with good record keeping is important. Keeping the loose gravel out of the gutters and drains will help with the life of this type of roofing system.
What are some things that can affect the longevity of my roofing system?
Many factors such as weather, sun exposure, application, decking, roof slope, and traffic on the roof can affect the life of the roof.
How does insurance work with commercial properties?
Your Mighty Dog Roofing commercial consultant will help navigate the insurance process with you. It can be a very exhaustive process, but we have the experience and relationships with insurance companies to walk you through the entire process, making your property whole again.
What is the difference between TPO and EPDM?
The main difference between TPO and EPDM is how the seams are adhered together. TPO uses a hot-air gun to fuse the seams and EPDM is joined together with seam tape.
Which roofs give you the class a fire-rated status?
TPO membranes and EPDM both give Underwriters Laboratories (UL) Class A fire resistant listing by adding fire retardant chemicals.
Do you work with HOA’s and apartment complexes?
Yes, Mighty Dog Roofing has the experience and knowledge to work with multi-family units and help educate HOA’s with product choices and services needed.
Other Services
Gutter
Do I need to replace gutters at the same time as my roof?
Our Mighty Dog Roofing inspectors will assess the condition of your gutters during your Mighty 25 inspection. You do not have to replace your gutters just because your roof is being replaced; however, there are a few things to keep in mind. First, replacing your gutters at the same time as the roof means your exterior will all have the same updates at the same time, and you will know they work together well. If your home has gutters with seams, this is a great time to switch to seamless gutters. These types of gutters will make your roof safer and more efficient. This is something to talk to your inspector about during your LIVE tour.
I have shingles on one side of my house which are hanging over the gutters, is it normal?
It sounds like the installation may have been incorrect. Shingles should only extend past the drip edge of the roof by about ½ to ¾ inch. We can diagnose this during inspection and repair this for you.
What are snow guards? Do I need them?
Snow guards are installed near the eaves to effectively hold ice and snow in place until it melts. Our Mighty Dog Roofing inspection consultation will give you the options you will need for your particular property.
Do I need to worry about icicles on my roof in the winter?
They are pretty to look at sometimes, but let's leave it for the Christmas tree. Icicles actually represent a problem known as ice dams, which form when snow melts and refreezes before it can leave your roof and gutters. The ice dam can then force water under the shingles causing leaks. Our Mighty Dog Roofing inspector will speak with you about this at your Inspection and give you options to avoid this problem.
How will you protect my landscaping, my kids, and my animals?
Our Mighty House Cape is designed to protect your property, family and pets. The House Cape is a plastic liner that is installed PRIOR to any work on your property to catch any debris and nails from the tear off. Then our sales team will go over your property with a magnetic tool to pick up any lingering nails. This will assure your lawn will look the same before, during and after our work.
Do I need to pull my own permits?
As soon as an agreement is signed, we start the process of applying for permits within your community. We will also keep those in your customer vault.
Will you provide me with warranties?
There are 2 different types of warranties our sales associate will share with you. One is our Mighty Dog Roofing Workmanship Plus Warranty and the other will be your manufacturer’s warranty.
We hire experienced installation crews who are trained, insured, and licensed to complete your gutter project.
We hire experienced installation crews who are trained, insured, and licensed to complete your gutter project.
Who will I be able to contact the day of my project?
We will provide you with the contact information for a team of professionals who will be able to help you. Your sales team is only a call or text away. You can always call us directly as well 1-833-MIGHTY4 for immediate help.
Who will all be on my property the day of the installation?
You will be communicated with prior to our arrival, but you should look forward to seeing your sales representative prior to any work being done, and throughout the day to supervise the project with our experienced, valued crews.
Siding
Communication is important, how do I know what is going on with my project?
Part of our core values is exceptional communication. You will have a team who will be constantly communicating with you throughout your project. You will receive notifications every step of the way!
Will you provide me with warranties?
There are 2 different types of warranties our sales associate will share with you. One is our MDR 5-Year Workmanship Plus Warranty and the other will be your manufacturer\’s warranty.
Do you have the proper licensing and certification needed ? Insurance and workmans comp?
You have the right to a reputable, trustworthy and licensed company who will be here for your home\’s needs, not just today but well past tomorrow. Our MDR sales team will show you proof of licensing and substantial insurance coverage to protect you and your family, our employees, company, equipment, and vehicles at your initial meeting.
Who will I be able to contact the day of my project?
We will provide you with the contact information for a team of professionals who will be able to help you. Your sales team is only a call or text away. You will be communicated with prior to our arrival, but you should look forward to seeing your sales representative prior to any work being done, and throughout the day to supervise the project.
Skylight
Do you offer solar-powered skylight systems and are they eligible for a federal tax credit?
Our manufacturer, Velux, has many different options that include solar-powered units and yes they are eligible for the federal tax credit. Please visit http://www.veluxusa.com/help/tax-credit to learn more.
What products are included for the federal tax credit with VELUX?
Our friends at VELUX state: All VELUX products with solar-powered components qualify for the federal tax credit under "Solar Electric Property" expenditures when purchased and installed from January 1, 2009 through December 31, 2021. These products include:
- VELUX Solar Powered “Fresh Air” Skylights
- VELUX Manual "Fresh Air" Skylights with factory-installed solar-powered blinds
- VELUX Fixed Skylights with factory-installed solar-powered blinds
- VELUX Residential Rigid Sun Tunnels with Solar Night Lights
- VELUX Solar Powered Blinds
I have an existing skylight. Can I add a blind to it?
If you have your existing product ID or serial number, we can look for the blind that might work for you. If you had Mighty Dog install your skylight, we will have that on record in our secure Customer Vault that is included with every service we perform.
I have trouble with Seasonal Affective Disorder (S.A.D.). Does installing skylights help with that?
We all get a little deprived of sunlight in those long winter months, and S.A.D. can truly become an issue. Studies show that having natural, full-spectrum sunlight entering your home can help overcome those feelings. Bringing the sun into your home while you work and relax can help with some of those overwhelming issues of lack of sunlight.
What is a roof window? Is it different from a skylight?
Our manufacturer explains it as such:
A roof window is a specific unit designed for an installation that's within reach. VELUX's roof window sash can be pivoted so you can clean the exterior pane of the glass from inside. Additionally, some larger roof window models meet building code requirements for egress (emergency escape). Often, roof windows are installed in attics that are used as living spaces. Skylights, on the other hand, are usually installed in "out-of-reach" applications”.
What if my skylight breaks, are they safe?
Part of the reason we chose VELUX was because of their safety. They offer a laminated glass product for any of their skylights installed over 8 feet. Lamination is the safety measure that prevents glass from falling should the skylight break.
What can I do to decrease heat and light coming from the skylight? Is there a DIY product I can use?
Yes there are a variety of solutions to help you control the amount of light and heat your skylight offers throughout the day. Talk to one of your Mighty Dog Roofing sales representatives to show you options. We highly recommend letting our experts handle installation, as do-it-yourself solutions VOID the 10-year warranty on your glass. Talk to one of your Mighty Dog Roofing sales representatives to show you options.
I am in a storm area that seems to get hail all the time. Can hail break my skylight?
Our manufacturer VELUX states that as they are the world leader in skylights, they stand behind their products with a hail breakage warranty. According to their literature, they have even tested them in areas with hail balls the size of baseballs shot at the glass at over 100 mph! So, it is not likely that hail would break your VELUX skylight, and having your 10 year warranty against cracks or breaks due to hail would protect you.
Why is my skylight leaking?
Sometimes condensation can form on your skylight and if it is not properly installed, it can allow moist, warm air to leak through. Adding felt and insulation between the frame and rough opening should prevent any further leaking. Ask your Mighty Dog sales representative for an inspection of your skylight.
Windows
Communication is important, how do I know what is going on with my project?
Part of our core values is exceptional communication. You will have a team who will be constantly communicating with you throughout your project. You will receive notifications every step of the way! You may also call us at 1-833-MIGHTY4
Do I need to pull my own permits?
As soon as an agreement is signed, we start the process of applying for permits within your community. We will also keep those in your customer vault.
Will you provide me with warranties?
If you have your existing product ID or serial number, we can look for the blind that might work for you. If you had Mighty Dog install your skylight, we will have that on record in our secure Customer Vault that is included with every service we perform.
Do you handle trim work?
Our window installation specialist will talk to you about how we handle interior and exterior trim and finishes on your home. We will not leave your project unfinished and unsatisfactory, MDR will set the expectations and scope of work before we install your new windows.
Does weather impact the timeline on the installation of my windows?
There are many factors that can impact your window project, but we will communicate with you if there is inclement weather that would inhibit and delay installation. Mighty Dog pledges good communication throughout your project and will provide contact information along the way.
What about tax credits?
As your Mighty Dog representative for choices in Energy Star-certified windows, which means you could be eligible for a tax credit.
What styles of windows are the best?
Mighty Dog Roofing offers a wide selection of new windows and doors to create the style that best suits the aesthetic and needs of your home. We carry bow windows, picture windows, bay windows, sliding and double-hung windows as well as picture windows. MDR can show you casement windows, awnings and patio doors. All of our windows we offer are customized for your home to assure energy efficiency for years to come.
Storm Damage
What if my roof is leaking? I need you now!!
Our 24-hour emergency service is here to help with any questions and can schedule an appointment with one of our Mighty Dog Roofing specialists within 24 hours for a complete inspection to diagnose where the issue is. Call today as that leak is only going to cause more damage.
We just had a storm and my roof is leaking, should I get on my roof and tarp it?
MDR has 24 emergency repairs to evaluate and do emergency tarping until a repair or replacement can be made. Please call the experts to do this for you as roofs can be dangerous particularly when it is wet. It is important to consult with one of our MDR inspectors who will guide you through the insurance process so we can return your home to before-storm condition.
Do I have to file a claim with my insurance company if we had a storm?
It is recommended you have your roof inspected for damage prior to filing a claim with your insurance. MDR will give you a comprehensive 25-point inspection describing any damage found, then we can help you through the insurance process as we have extensive experience working with all insurance companies to assure you get the quality work you deserve, completed to your satisfaction.
Emergency Roof Tarping Services
What if my roof is leaking? I need you now!!
Our 24-hour emergency service is here to help with any questions and can schedule an appointment with one of our Mighty Dog Roofing specialists within 24 hours for a complete inspection to diagnose where the issue is. Call today as that leak is only going to cause more damage.
My roof is leaking, does this mean I need it replaced? Yikes!
Not necessarily; sometimes our crews can simply repair where it is leaking. The only way to know for sure is to have a complete Mighty 25 point inspection. Don't wait though! Additional damage and trouble from things like mold can add up quickly.
Maintenance Program
How often should I have my roof inspected?
The NRCA (National Roofing Contractors Association) recommends checking your roof twice a year. Our Mighty Watchdog Maintenance Program gives you peace of mind with an annual 25 point inspection.
Repair or replace my roof?
Our 25-point inspection will clearly identify all the issues, big and small, that you may have to consider to determine whether you need a simple repair or maintenance issue, or for a complete replacement of your roof. The NRCA (National Roofing Contractors Association) recommends a homeowner conducts a roof inspection twice a year on their roof.
Warranty
Is my warranty transferable?
Upon completion of inspection prior to the sale of your home, we will transfer our warranty one time during our workmanship warranty. Each manufacturer also will transfer the warranty as defined by their company. This is a gift of peace of mind for the buyer of your home; they will receive the same great service you received as our customer.
Do I need a manufacturer\’s warranty?
Yes, your Manufacturer\’s warranty is important as they cover the cost of materials that were in any way defective. They will also back up the workmanship completed if it is not covered. The manufacturer’s and the workmanship warranty given by MDR are complementary to each other.
Which is the best kind of manufacturer's warranty?
Each manufacturer offers different kinds of warranties, but usually can be categorized as original cost, no dollar limit, and prorated. Original cost warranties only cover repairs up to the cost of the original product. The no dollar limit is what is recommended as it is not prorated and the manufacturer is covering the total cost of repairs to make it whole again. A prorated warranty decreases overticks.
Is the manufacturer warranty free?
MDR only works with reputable national manufacturers that offer the best warranties on the market. To qualify for these kinds of warranties, we use their installation processes and are many times inspected directly by the manufacturer. Each manufacturer offers a free warranty of some type, and then you can protect your investment further by purchasing additional coverage warranties.
